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Please read these terms carefully before using our website or services.
Effective Date: 1st May 2026
Thank you for choosing Unbox Ceylon. These Terms and Conditions govern your use of our website (www.unboxceylon.com) and your purchase of our products and subscription services. By accessing or using our Website, you agree to be bound by these Terms.
Welcome to Unbox Ceylon, where we create experiences through fragrance. By using our Website, purchasing our products, or subscribing to our services, you agree to these Terms.
If you do not agree, we kindly ask you to refrain from using our Website.
To make a purchase or subscription, you must be at least 18 years old or have parental consent.
By using the Website, you represent that you meet these eligibility requirements.
Creating an account allows you to enjoy a smoother shopping and subscription experience. You are responsible for maintaining the confidentiality of your login credentials and agree to notify us immediately if you suspect unauthorized use.
We offer premium 50ml perfumes and a curated subscription model delivering exceptional fragrances directly to you. Product descriptions and availability are subject to change without notice. We reserve the right to discontinue or modify any product or service at any time.
All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise. Payment must be completed at checkout via secure methods facilitated by our trusted payment gateway partners, HNB (CyberSource) and Payments.lk, which is operated by Payable (Pvt) Ltd. We reserve the right to correct pricing errors and cancel affected orders.
You choose which payment option to use at checkout. Your card details are entered on the secure payment page of the payment gateway partner you select, and Unbox Ceylon does not store your full card number. Payments are processed by the gateway partner and its banking partners, and are subject to verification and approval by them and by your card issuer. The terms and privacy policy of the gateway partner also apply to the payment page they operate.
Your order is confirmed once your payment has been successfully authorised by the payment gateway. If a payment fails or is declined, the order is not placed.
Our subscription service delivers your selected fragrances on a recurring basis. By subscribing, you authorize automatic billing until you cancel. You may manage or cancel your subscription at any time via your account settings. Billing is securely handled through the tokenization services of our payment gateway partners, HNB (CyberSource) and Payments.lk (Payable (Pvt) Ltd) — Unbox Ceylon does not store full card details.
Saving a card is optional. If you choose to save your card at checkout, it is saved using a secure token. The card itself is stored securely by our payment gateway partner, Payable (Pvt) Ltd, through Payments.lk, and not by Unbox Ceylon; cards you save through HNB (CyberSource) are held securely by that gateway in the same way. Unbox Ceylon keeps only the secure token that refers to your saved card, together with the card brand, the last four digits and the expiry date, so that we can show the card to you at checkout and charge it when you ask us to.
By saving a card, you authorise us to charge it when you select it at checkout and, if you have a subscription, for recurring billing until you cancel.
A saved card stays on file until you remove it. You can remove a saved card at any time from your account or by contacting us. When you remove a card saved through Payments.lk, it is also deleted from Payments.lk, and we can no longer charge it.
Orders are processed promptly and shipped to the address provided. Delivery times are estimates and may vary. We are not responsible for delays or loss once the product is handed over to the courier.
Due to the nature of our products, all sales are final.
We do not accept returns, but if a product arrives damaged or defective, please contact us within 3 business days with photographic evidence.
Subscription cancellations must be made prior to the next billing cycle to avoid further charges.
Promotions and discounts are valid only for the period stated.
Coupon codes are non-transferable and may be subject to specific conditions outlined at the time of issuance.
We reserve the right to modify or terminate promotions at any time.
By using our Website, you agree to provide accurate information and to use the Website lawfully and respectfully.
You are responsible for maintaining the security of your account and any activity under your account.
You may not:
• Engage in fraudulent or abusive behavior
• Interfere with Website operations
• Copy, modify, or distribute Website content without authorization
• Violate any applicable laws
All content, including text, images, logos, and designs, is the exclusive property of Unbox Ceylon.
Unauthorized use of our intellectual property is strictly prohibited.
Our Website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of these third parties.
All products and services are provided "as is" and "as available."
We do not guarantee that the Website will operate uninterrupted or error-free.
Individual results with our products may vary.
To the fullest extent permitted by law, Unbox Ceylon shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website, products, or services.
You agree to indemnify and hold harmless Unbox Ceylon, its directors, employees, and affiliates from any claims, liabilities, or expenses arising from your use of our Website or violation of these Terms.
We reserve the right to suspend or terminate your access to the Website or subscription service for any violation of these Terms or at our discretion.
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.
All disputes shall be resolved exclusively in the courts of Colombo, Sri Lanka.
We may update these Terms from time to time.
Changes will be posted on the Website and effective immediately upon posting.
Your continued use of the Website constitutes acceptance of the revised Terms.
For any questions or concerns regarding these Terms, please contact us:
Email: info@unboxceylon.com
Phone: +94 11 2472383
Social Media: @unboxceylon
